Privacy Policy

When you request an estimate, book a service, or contact us, we collect the information you choose to share with us:

• Contact and booking details (name, phone number, email, and home address)
• Information about your home and the cleaning you want
• Payment details, processed securely by our payment provider
• Messages, call notes, and reviews you share with us

Like most websites, we may also collect basic technical information automatically through cookies and server logs, such as your browser type, device, and the pages you view, to keep the site working and improve it.

We use your information to:

• Provide estimates and perform your cleaning services
• Schedule, confirm, and remind you about visits
• Send account, billing, and service messages, including by text where you've opted in
• Respond to your questions and honor our Happiness Guarantee
• Operate, improve, and secure our business, and comply with the law

If you give us your mobile number and opt in, you agree to receive service-related and account text messages from Citrus & Sage, such as estimate follow-ups, appointment confirmations, reminders, and billing notices. Your consent to texts is not a condition of purchasing or booking any service.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages.

For text messaging, we keep your mobile number, your consent record, and your message history for as long as you're an active customer and for a reasonable period afterward to meet recordkeeping and legal requirements.

We will not sell or share your mobile opt-in information or consent with third parties for their own marketing.

We do not sell your personal information. We share it only as needed to run our business and serve you:

• With trusted service providers (for example, our payment processor and our scheduling and messaging tools) who handle it under confidentiality obligations
• With our team members, who are W-2 employees, when they need it to perform your service
• When required by law, or to protect the safety, rights, or property of our clients, our team, or our business
• In connection with a business transfer, such as a merger or sale, with notice where required

We may use cookies and similar tools to operate the website, remember your preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings, though some features may not work without them.

We keep your information only as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect it, though no method of storage or transmission is completely secure.

You can update your information, opt out of marketing or text messages, or ask us to access or delete the personal information we hold about you by contacting us using the details below. We'll respond as required by applicable law.

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we'll delete it.

We may update this Privacy Policy from time to time. When we do, we'll revise the Last updated date above, so please check back periodically.

Questions about this policy or your information? Reach us at hello@citrussageco.com, (785) 783-6288, or Citrus & Sage Cleaning Co. LLC, 1505 SW Fairlawn Rd, Ste E, Topeka, KS 66604.